Shipping policy

Last Updated: October 7, 2026

This Shipping Policy explains where Qinzuo orders are fulfilled from, how orders are processed, applicable shipping charges, estimated delivery times, and circumstances that may affect delivery.

1. Shipping Destination

Qinzuo currently provides standard shipping to customers in the United States.

If shipping to a particular address is unavailable, the customer will be notified during checkout or contacted regarding the order.

2. Fulfillment Location

Qinzuo products are manufactured by production partners in China.

Orders for customers in the United States are fulfilled through Qinzuo's U.S. fulfillment operations.

The customer service address listed below is for customer correspondence and support. It is not a merchandise return address unless Qinzuo specifically instructs the customer to use it.

3. Order Processing Time

Our daily order cutoff time is 17:00 Pacific Time.

Orders are generally processed within:

1–3 business days

Processing begins after payment has been successfully authorized.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

4. Transit Time

After an order has been processed and handed to the applicable carrier, standard transit time is generally:

3–7 business days

5. Estimated Total Delivery Time

The estimated total delivery time for standard U.S. orders is:

4–10 business days

This estimate consists of:

1–3 business days processing + 3–7 business days transit

Delivery estimates are not guaranteed delivery dates.

6. Shipping Costs

For standard U.S. orders:

Orders of $15 or more: Free standard shipping

Orders under $15: $8 standard shipping

Any applicable shipping charge will be shown before payment is completed.

7. Shipping Carriers

Depending on destination, package characteristics, and fulfillment requirements, Qinzuo may use USPS, UPS, FedEx, or another appropriate shipping carrier.

The carrier selected may vary by order.

8. Tracking Information

When tracking information is available, it may be provided to the customer by email or through the order status page.

Tracking information may take some time to become active after the package has been handed to the carrier.

9. Delivery Delays

Delivery times may be affected by circumstances outside Qinzuo's reasonable control, including:

  • Carrier delays
  • Severe weather
  • Natural disasters
  • Public holidays
  • Incorrect or incomplete addresses
  • High shipping volumes
  • Transportation disruptions
  • Customs or government processing where applicable

When a delay occurs, the estimated delivery date may change.

10. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete delivery address during checkout.

If an order has not yet shipped, customers should contact Qinzuo as soon as possible to request an address correction.

Once an order has shipped, an address change may not be possible.

Additional shipping costs caused by an incorrect address may be the customer's responsibility where permitted by applicable law.

11. Failed Delivery or Returned Packages

If a package cannot be delivered because of an incorrect address, refusal, failure to collect the package, or another issue attributable to the customer, the customer should contact Qinzuo.

Any applicable reshipping or return costs may be charged to the customer where permitted by applicable law.

12. Lost or Damaged Shipments

If tracking indicates that an order may be lost or if a package arrives damaged, please contact Qinzuo at:

service@qinzuo.shop

Please provide your order number and relevant tracking information.

Qinzuo will review the shipment and work with the customer and applicable carrier to determine the appropriate resolution.

13. Shipping Information at Checkout

The shipping cost and applicable delivery information shown during checkout are part of the transaction terms.

If the applicable shipping charge or delivery information changes before payment is completed, the updated information will be displayed before the customer submits payment.

14. Taxes and Duties

Applicable taxes may be collected at checkout where required by applicable law.

Any applicable taxes shown at checkout are part of the amount payable by the customer.

Qinzuo does not intentionally conceal applicable taxes, shipping charges, or other required transaction costs.

15. Contact

For shipping questions:

Qinzuo
5607 1st Ave S
Birmingham, AL 35212
United States

Email: service@qinzuo.shop
Phone: +1 (205) 203-9139

Customer service hours:

Monday–Friday, 9:00 AM–6:00 PM Central Time