Refund policy

Last Updated: October 7, 2026

At Qinzuo, we want customers to have clear information about returns and refunds before placing an order. This Return & Refund Policy explains when returns are accepted, how to request a return, who is responsible for return shipping costs, and how refunds are processed.

1. Return Window

We accept eligible returns within 30 calendar days after the date the order is delivered.

The return period begins on the delivery date shown by the applicable carrier tracking information.

Requests submitted after the 30-calendar-day return period may not be accepted unless required by applicable law.

2. Eligible Returns

To be eligible for a return, the product must:

  • Be purchased directly from Qinzuo through qinzuo.shop.
  • Be returned within the applicable 30-calendar-day return period.
  • Be unused and in its original condition.
  • Include the original packaging and accessories, when applicable.
  • Not be damaged as a result of customer misuse, improper handling, alteration, or normal wear and tear.

Certain products may have additional return requirements where stated on the applicable product page.

3. Non-Returnable Situations

A return may be refused when:

  • The return request is submitted after the applicable return period.
  • The product has been used or damaged after delivery.
  • The product is returned without required accessories or components.
  • The product has been modified or altered by the customer.
  • The condition of the returned product does not reasonably correspond to the condition in which it was received, except for damage or defects that existed upon delivery.

Nothing in this policy limits any non-waivable consumer rights provided by applicable law.

4. How to Request a Return

Customers must contact Qinzuo before sending a product back.

To request a return, contact:

Email: service@qinzuo.shop
Phone: +1 (205) 203-9139

Please include:

  • Order number
  • Customer name
  • Product name
  • Reason for the return
  • Photos or other information when the return involves damage, defects, or an incorrect item

After reviewing the request, Qinzuo will provide the applicable return instructions and return address.

Do not send a return to the U.S. customer service address unless Qinzuo specifically instructs you to do so.

5. Return Shipping Costs

For returns caused by a change of mind, ordering the wrong product, no longer needing the product, or another reason not caused by Qinzuo, the customer is responsible for the return shipping cost.

If Qinzuo shipped an incorrect item, or if the product arrived damaged or has a verified manufacturing defect, Qinzuo will provide appropriate return instructions and, where applicable, cover the reasonable return shipping cost.

Any return shipping arrangement will be confirmed with the customer before the return is sent.

6. Return Address

The return address may differ from the customer service address.

After a return request is approved, Qinzuo will provide the correct return address and instructions.

Customers should not send merchandise to the manufacturing facility or to an address other than the return address provided by Qinzuo.

7. Exchanges

Qinzuo does not guarantee direct product exchanges for every order.

If you need a different product, size, or style, please contact customer service. Depending on product availability and the circumstances of the request, Qinzuo may provide return and reorder instructions.

8. Damaged, Defective, or Incorrect Items

Please contact Qinzuo as soon as reasonably possible if your order:

  • Arrives damaged;
  • Contains a manufacturing defect; or
  • Contains an item different from the item ordered.

Please provide your order number and clear photos of the product and packaging when requested.

Qinzuo will review the issue and determine the appropriate resolution, which may include a replacement, return, or refund depending on the circumstances and product availability.

9. Refund Processing

Once an approved return is received, Qinzuo will inspect the returned product.

Approved refunds are generally processed within 2–5 business days after the returned product has been received and inspected.

Refunds are issued to the original payment method used for the order.

After Qinzuo processes the refund, the time required for the funds to appear in the customer's account depends on the customer's payment provider or financial institution.

10. Original Shipping Charges

Original shipping charges are generally non-refundable for customer-initiated returns, including returns due to a change of mind, incorrect product selection, or no longer needing the product.

If an order was incorrectly fulfilled by Qinzuo or the product arrived damaged or with a verified manufacturing defect, Qinzuo will review the applicable shipping charges and provide the appropriate resolution.

11. Refunds for Unreceived or Lost Orders

If an order does not arrive within the expected delivery period, customers should contact Qinzuo so that the order and tracking information can be reviewed.

Where an order is confirmed as lost in transit or otherwise eligible for a refund under applicable circumstances, Qinzuo will work with the customer to determine an appropriate resolution.

12. Cancellation Requests

Customers may contact Qinzuo as soon as possible if they wish to cancel an order.

Cancellation requests are not guaranteed because orders may enter processing shortly after purchase.

If an order has already been processed or shipped, the customer may need to follow the applicable return procedure after delivery.

13. Contact

For questions regarding returns or refunds:

Qinzuo
5607 1st Ave S
Birmingham, AL 35212
United States

Email: service@qinzuo.shop
Phone: +1 (205) 203-9139

Customer service hours:

Monday–Friday, 9:00 AM–6:00 PM Central Time