Refund policy
Last Updated: July 2026
Thank you for shopping with Qinzuo. We are committed to providing quality products and excellent customer service. Please read this Return and Refund Policy carefully before making a purchase. By placing an order through our website, you agree to the terms outlined below.
Returns
We accept returns for eligible products purchased directly from our website.
If you are not completely satisfied with your purchase, you may request a return within 30 calendar days after receiving your order.
To qualify for a return, the item must meet all of the following conditions:
- The return request is submitted within 30 days of delivery.
- The item is unused or only minimally handled for inspection.
- The product is in its original condition.
- All original packaging, accessories, manuals, and labels are included.
- The item is not damaged due to misuse, accidental damage, or improper handling.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
For hygiene, safety, and quality assurance reasons, the following items may not be eligible for return unless they arrive damaged or defective:
- Products showing signs of wear or use
- Products damaged by improper use
- Products missing original packaging or accessories
- Clearance or final sale items (if clearly identified before purchase)
- Gift cards (if applicable)
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If you receive:
- A damaged product
- A defective product
- An incorrect item
- An item with missing parts
please contact us within 7 calendar days after delivery.
To help us process your request quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping package (if applicable)
Once reviewed, we will determine the appropriate resolution, which may include:
- Replacement
- Refund
- Store credit (where applicable)
Return Authorization
Before sending any item back, you must contact our customer service team to obtain return authorization.
Returns sent without prior approval may experience delays or may not be accepted.
Please do not return products to the manufacturer or production facility.
Return Shipping
If the return is due to:
Our responsibility
Examples include:
- Incorrect item shipped
- Manufacturing defect
- Product damaged during shipment
We will cover the reasonable return shipping cost.
If the return is requested because:
- You changed your mind
- You ordered the wrong product
- The product is no longer needed
The customer is responsible for the return shipping cost.
Original shipping charges (if any) are generally non-refundable unless required by applicable law.
Refunds
After your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
Typical processing time:
- Inspection: 2–5 business days
- Refund processing: 5–10 business days
Processing times may vary depending on your payment provider or financial institution.
Exchanges
We currently do not offer direct product exchanges.
If you need a different item, please:
- Request a return (if eligible).
- Place a new order for the desired product.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
If cancellation is approved before shipment, a full refund will be issued.
Refused Deliveries
If a shipment is refused or returned because:
- An incorrect shipping address was provided
- Delivery could not be completed
- The package was refused without prior communication
additional shipping or handling charges may be deducted from the refund where permitted by law.
Shipping Area
We currently ship only within the United States.
Orders outside the United States cannot be processed through our website.
Return Address
Please do not send returns to the manufacturing facility.
Our customer service team will provide the correct return instructions after your request has been approved.
Customer Support Address
5607 1st Ave S
Birmingham, AL 35212
United States
Customer Service
Phone
+1 (205) 203-9139
Business Hours
Monday – Friday
9:00 AM – 6:00 PM
Central Time (CT)
Weekends and U.S. Federal Holidays: Closed
Manufacturing Information
Products sold through this website are manufactured in China.
Factory Address:
Dongqiao Industrial Park
Duqiao Town
Linhai City
Taizhou
Zhejiang
China
Policy Updates
We reserve the right to update or modify this Return and Refund Policy at any time to comply with applicable laws, improve our services, or reflect operational changes.
Any updates will become effective immediately upon publication on this page.
Customers are encouraged to review this policy periodically.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer service team.
Email:
Phone:
+1 (205) 203-9139
Customer Support Address:
5607 1st Ave S
Birmingham, AL 35212
United States