Refund policy

Last Updated: August 11, 2026

Thank you for shopping with Qinzuo. We are committed to providing quality products and a smooth shopping experience. Please read this Return and Refund Policy carefully before making a purchase. By placing an order, you agree to the terms below.

1. Return Window

You may request a return within 30 calendar days from the date your order is delivered.

Requests submitted after the 30-day period will not be accepted, except in cases of damaged, defective, or incorrect items (see Section 5).

2. Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

  • The return request is submitted within 30 days of delivery
  • The item is unused or only minimally handled for inspection
  • The product is in its original condition
  • All original packaging, accessories, and labels are included
  • The item is free from damage caused by misuse, accidental damage, or improper handling

Items that do not meet these conditions may be rejected and returned to the customer at their expense.

3. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Products showing signs of wear or use
  • Products damaged by improper use
  • Products missing original packaging or accessories
  • Clearance or final sale items (if clearly marked before purchase)
  • Gift cards (if applicable)

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer support within 30 days of delivery by emailing service@qinzuo.shop.
  2. Include your order number, the item(s) you wish to return, and the reason for the return.
  3. If applicable, provide clear photos of the item and packaging.
  4. Once your request is reviewed and approved, we will provide return instructions and authorization.

Items returned without prior authorization may not be accepted.

Please do not send returns to the manufacturing facility.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 calendar days after delivery at service@qinzuo.shop.
  • Provide your order number, a description of the issue, and clear photographs of the product and packaging.
  • We will arrange a replacement, refund, or other appropriate solution at no additional cost to you.

6. Return Shipping Costs

  • If the return is due to our error (incorrect item shipped, manufacturing defect, or product damaged during shipment): We will cover the reasonable return shipping costs.
  • If the return is for personal reasons (change of mind, ordered the wrong product, or no longer needed): The customer is responsible for all return shipping costs.

Original shipping charges are generally non-refundable unless the return is the result of our error.

7. Refunds

After we receive and inspect the returned item:

  • You will be notified of the approval or rejection of your refund.
  • Approved refunds will be issued to the original payment method.
  • Typical processing time:
    • Inspection: 2–5 business days
    • Refund processing: 5–10 business days

The exact time for the refund to appear in your account depends on your payment provider.

8. Exchanges

We currently do not offer direct product exchanges. If you need a different item, please request a return (if eligible) and place a new order.

9. Order Cancellation

Orders may be canceled before they have been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation is no longer possible. If cancellation is approved before shipment, a full refund will be issued.

10. Return Shipping Address

Please ship all authorized returns to the following address:

Qinzuo Returns 5607 1st Ave S Birmingham, AL 35212 United States

Do not send returns to this address without prior authorization. Unauthorized packages may be refused.

11. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Brand: Qinzuo

Email: service@qinzuo.shop

Phone: +1 (205) 203-9139

Customer Service Address

5607 1st Ave S Birmingham,

AL 35212 United States

Business Hours

 Monday – Friday, 9:00 AM – 6:00 PM Central Time (CT) Closed on weekends and U.S. Federal Holidays

We typically respond to all inquiries within 1–2 business days.